PRIVACY POLICY

At Whinyard Rocks we take your privacy and personal information seriously. We understand that we have a responsibility to protect and respect your privacy and look after your personal data. 

 

This policy describes how Whinyard Rocks collects, protects and makes use of the information you provide us when you use our website or communicate with us by phone, email or by any other means. 

 

Any request for your personal information whilst using this website will only be made in accordance with the ways described here. If you have any questions about how we protect your privacy, please send an email to us via the details under “Contact” below.

 

This policy is periodically reviewed and updated. The latest version is published on this page.

This website policy was reviewed and updated in November 2021.

 

This policy covers the General Data Protection Regulations (“GDPR”) and in order to comply with the General Data Protection Regulation (GDPR), Whinyard Rocks is required to advise if/when we are collecting information.

 

For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Susan Kinsey-Jones at hello@whinyardrocks.com.

 

We collate and use certain information about individuals in order to provide services and products and to enable certain functions on our website. We also collect information to understand how visitors use our website and to present relevant information to them.

 

Data we collect

 

When you make a booking or purchase with us, we may collect the following information:

 

  • Name

  • Contact information including telephone numbers, postal and email addresses

  • Demographic information including preferences, post code and age

  • Website usage including IP address and version/type of browser

 

How we use this data

 

The information you submit to us helps us understand what you require from Whinyard Rocks and enables us to enhance your experience of our service and deliver improved products.

 

We may use data:

 

  • To contact you with a specific enquiry

  • To improve our products and services

  • To customise our website for you

  • To send you promotional emails with products, services and offers and other content we think relevant to you

  • For our own internal records

 

Service providers

 

Whinyard Rocks needs to engage third-party companies and individuals (such as payment processors, logistical companies and security providers) to help us operate, provide and market our services. These third parties have only limited access to your information and may use your information only to perform tasks on our behalf. 

 

Our engagement of service providers is often necessary for us to provide our services to you, particularly where such companies play important roles like processing payments, shipments and helping us to keep our service secure. 

 

Disclosing your information

 

You agree that we may share your information with:

 

• Selected third parties including third-party suppliers, business partners and subcontractors for the fulfilment of any contract we enter into with you

• Analytics and search engine providers that assist us in the improvement and optimisation of our website

• Individuals within Whinyard Rocks

 

We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so.

 

We may disclose your personal information to third parties if we are under a duty to prevent and detect fraud against either you or Whinyard Rocks. This includes exchanging information with other organisations including agents such as credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies for the purposes of fraud protection.

 

How we use cookies

 

What is a cookie?

 

A cookie is a small file that is placed on your computer’s hard drive. It is a piece of code held on a user’s browser and it allows our website to identify your computer as you view pages on our website.

 

Cookies allow websites to store a user’s preferences to enable the presentation of content, options or functions specific to you. They also enable us to see information such as the number of people who use the website and the pages they visit.

 

How we use them

 

We may use cookies to:

 

• Analyse traffic to our website using Google Analytics. This data helps us to improve the functionality, design and content of our website.

• Store information about your preferences and tailor information to your needs.

• Identify when you return to our website, upon which we may present you with relevant content, or a previously used functionality

• Recognise whether you are signed in to our website

 

Cookies in no way give us access to your computer or enable us to access any other information than that which you have chosen to share with us.

 

How to control cookies

 

You can choose to accept or decline cookies in your web browser’s cookie settings. 

 

If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. Doing this may affect your experience of our website and some pages and services may become unavailable to you. 

 

You will be asked to accept cookies when you first visit the website. Our website will issue cookies when you visit it, unless you change your browser settings to refuse cookies.

 

Controlling your data

 

When you submit your details on our website, there will be one or multiple tick boxes visible that will allow you to:

• Confirm your agreement to our collection and processing of your personal data as described in this policy and in accordance with the law

• Opt in to receive marketing communications from us by email

If you have agreed that we can use your information for marketing purposes, but change your mind, please get in touch by:

  • Visiting the unsubscribe link in any marketing email you receive and selecting ‘Unsubscribe’.

  • Emailing us at hello@whinyardrocks.com

  • Telephoning us on 01544 206232

  • Writing to us at: Whinyard Rocks, Highbrook Farm, New Radnor, LD8 2TG, Wales

 

Security and Data Storage

 

At Whinyard Rocks we are committed to ensuring that your information is secure. We have put in place procedures to safeguard the information we receive in order to prevent unauthorised access to your information. 

 

Unfortunately no method of transmission of data over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of data provided to our website and any provision of data is at your own risk.

 

Retention of your information

 

Whinyard Rocks will retain your information only for as long as necessary for the purposes set out in this policy or as needed to provide our services to you. If you no longer want Whinyard Rocks to use your information to provide our services to you, please contact us through one of the channels listed below under “Contact”.

 

Access to information

 

You have the right to change permissions you have shared with us in relation to how we use your data. 

 

You also have the right to request the deletion of your personal information and obtain a copy or your personal information in an easily accessible format. You can exercise these rights at any time through one of the channels listed below under “Contact”.

 

You also have the right to lodge a complaint with a supervisory authority. In the UK the supervisory authority is the ICO. You can contact them by phone on 0303 123 1113.

 

Contact

 

If you have any queries:

Send an email to Susan Kinsey-Jones at hello@whinyardrocks.com

 

Write to us at the following address:

Whinyard Rocks, Highbrook Farm, New Radnor, LD8 2TG, Wales