TERMS & CONDITIONS
Thank you for your interest in staying at Whinyard Rocks. Upon booking you are entering into a legal agreement with us. Please read our terms and conditions below:
Booking and Payment
A deposit of a total of 30% will be taken at the time of booking. The balance of the rental charge is payable not less than 9 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Payment is made via Bookalet and Stripe secure payment gateway. All transactions are payable in UK pound sterling (GBP).
If the final payment is not paid by the due date, Whinyard Rocks reserves the right to retain your deposit and re-advertise the accommodation. Bookings are provisional until you receive an email confirmation from us. We reserve the right to decline or accept a booking request.
Upon booking, you accept responsibility for the total cost of your stay - even if you are unable to fulfil your stay due to unforeseen circumstances. If you need to cancel, please contact us immediately. You may cancel your holiday at any time, however the amount we agree to refund you depends on the proximity of your cancellation to the start date of your booking.
The closer to the booking start date the cancellation takes place, the less likely we are to ret-let the accommodation and recover the cost of your booking. The following charges are a genuine pre-estimate of the loss incurred in the event of your cancellation within the stated time periods:
Cancellation charges based on time until start of stay
More than 63 days before arrival date - 100% refund (minus £15 administration fee)
Arrival date is 62-49 days away - 60% refund
Arrival date is 48-35 days away - 50% refund
Arrival date is 34-28 days away - 40% refund
Arrival date is 27 days or less - no refund
We strongly advise that you take out travel cancellation insurance. We will provide any information required for your travel insurance provider.
COVID-19 Cancellation Policy
Where the guest is legally unable to travel to Whinyard Rocks due to a UK Government imposed national or local lockdown as a result of the COVID-19 pandemic, for any booking made after 1st December 2021 we offer:
flexibility to reschedule the stay, subject to availability. You will have to pay the difference in price if the cost of the new booking is higher and you will be reimbursed the difference if the cost of the new booking is lower
a refund in full (save £15 administration fee)
Where a lockdown is in a guest’s home area we kindly ask that the guest please get in touch as soon as possible, no later than 7-days before arrival. However, if UK Government restrictions are imposed less than 7-days before the guests’ stay, we will honour the COVID-19 cancellation policy.
You must contact us as soon as possible to access these options.
We reserve the right to decline or cancel a booking request.
If we are unable to fulfil your booking for reasons beyond our control, we would offer you alternative accommodation or an alternative date. If neither option is possible, then we will refund all monies paid, without liability for any other costs or losses incurred.
Changing your booking
If you wish to change any details of your booking, you must contact us as soon as possible.
If you wish to change the dates of your booking, this is possible up to 8 weeks prior to the start date of your booking. A charge of £25 will be incurred for each change in dates.
Check-in is from 3pm on the day of arrival.
Check-out is at 10am on the day of departure. You are responsible for returning the keys upon check-out.
We provide guests with one set of keys per property. Should these be lost a minimum fee of £50 will be payable to cover changes of locks and/or new keys.
No pets are permitted. Fines may be enforced if this rule is not adhered to.
Smoking and vaping are strictly prohibited inside our accommodation. Outdoor smoking/vaping is acceptable only if all doors and windows are closed, all smoke travels away from the accommodation. A charge of at least £250 is payable if the smell of smoke is in our accommodation, has an impact on the experience of guests in subsequent rentals, or requires specialist cleaning. We reserve the right to prohibit smoking/vaping at any time.
Noise & Disturbance
Noise levels must be kept to a reasonable level, particularly after 11pm, to respect other guests and neighbours.
We kindly ask that you please take care when staying in our accommodation.
You are fully responsible for keeping the property secure, clean and tidy during your stay. On departure we ask you to leave the property clean and tidy and in the order in which you found it. If extra cleaning is required (in addition to our standard clean), we may make an additional charge.
You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur.
We do not normally charge for minor breakages, but we may send you an invoice for repairs if the damage or breakage is significant.
We may also make an additional charge of £50 if you did not report any significant breakages/damage to our accommodation.
We reserve the right to cancel stays mid-stay if serious damage has occurred, if behaviour is deemed inconsiderate to other guests, or if any terms of this agreement have been seriously contravened.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles, belongings or contents, unless proven to be caused by a negligent act by ourselves or a contractor whilst acting in the course of employment.
The maximum number of guests is limited to 4 in Highbrook Cottage, 5 in Forget Me Not Cottage and 6 in White House Cottage. We reserve the right to refuse admittance to extra guests. We cannot accept new guests replacing starting guests during any hire period.
We reserve the right to refuse entry or terminate stays, without refund, of groups not adhering to these terms.
We reserve the right to enter the accommodation at any time for all reasonable purposes. We respect your right to privacy and will not do so unless deemed absolutely necessary.
These terms and conditions replace all previous terms and conditions. We reserve the right to change/withdraw these terms and conditions at any time.
Receipt of an email confirmation booking from us is acknowledged to be full acceptance of these terms and conditions.